Frequently Asked Questions
What are your opening times?
Opening times are 9:30am – 4pm.
To check dates Click here for our calendar
How do I book tickets for the farm?
For “general farm entry” there is no need to make a booking, we accept walk-ins. You can pay cash only at the door (we do not have a card machine so please ensure you have cash before you arrive).
During our HALLOWEEN AND CHRISTMAS EVENT we do not offer “general farm entry”, you will need to make an online booking to attend these events. Tickets can only be booked via our website.
Can I pay by card?
We DO NOT have a card machine at the farm. You will need cash for admission, rides, amusements, to purchase animal feeding bags or make a purchase at the kiosk. Our rides are coin operated and will require £1 coins for use. Animal feeding bags are £1.50 and to take part on the Caterpillar Ride it’s £2 per person. Please ensure you get cash before you arrive.
Do you have a carpark?
Yes. You can park free of charge at the farm. Please bear in mind that our car parking spaces are limited and you may need to find parking elsewhere if the car park is full. Arrive in good time to ensure you are able to park inside our carpark.
Is the farm indoors or outdoors?
The farm is very much an outdoor activity, we do have a small amount of indoor space but please ensure you dress appropriately for the weather conditions on the day.
Do you have a cafe?
We have 2 kiosks at the farm. Our kiosks accept cash only, we do not have a card machine. Our kiosks sell hot and cold drinks, hot dogs, ice cream and some snacks. We welcome picnics and we have lots of picnic benches available to use.
Do you have disabled access?
The ground at the farm is mainly gravel. Some people using wheel chairs and mobility scooters find it fine while others have found it difficult to push over.
There are very few steps on the farm, we have tried wherever possible to use ramps.
It is important to bear in mind that the Nature Walk has some quite large slopes which some wheel chair users may find difficult to navigate.
We have accessible toilets at the farm.
Do you offer any discounts for carers/senior citizens/disabled people?
We try to keep our admission prices as low as possible for all of our visitors, therefore we do not offer any further discounts.
What should I wear?
As most of the farm is outdoors this all really depends on the weather as you will be exposed to the elements much of the time, so if its wet and cold wrap up warm, bring wellies, a waterproof coat and maybe an umbrella, if its hot wear loose fitting clothing, and sun hats to protect yourself from the sun… and don’t forget your sunscreen!
Is the farm muddy?
Generally the farm does not tend to be overly muddy (but we are a farm!) if it’s been raining then we would advise wearing wellies.
Do you have toilet facilites?
Yes, we have 2 toilets blocks which include accessible toilets and baby changing stations.
Where will I find hand washing facilities?
- At the toilet blocks.
- Outside of the Petting Barn
- Outside of the Dry Barn
- At the Kiosks
Can we bring a picnic?
Yes, you’re very welcome to bring a picnic with you when visiting the farm. Please use our picnic areas and where possible, please take your waste home with you for responsible disposal.
What time is animal petting on?
The Petting Barn is open for a morning session and and afternoon session.
Morning session – 10am – 12pm
Afternoon session 1pm – 3pm
These are our usual times, however they may be subject to changes if required (eg during event times)
Can I bring a group to the farm?
We are pleased to welcome groups onto the farm.
How can I book for the Halloween and Christmas events?
You can make a booking for our Halloween and Christmas events via our website only. As soon as we release tickets we will update our social media and website with more information!
I couldn’t make a booking
You only need to make a booking for our special events like Halloween and Christmas.
At all other times of the year we accept walk-ins and you can pay upon arrival, please ensure you have cash with you as we don’t have a card machine at the farm.
I made a booking but haven’t received a booking confirmation email
Please first check your junk/spam mailbox, if it’s still not there then email us at info@lancasterpark.co.uk.
Can I change my booking?
All tickets purchased are non-refundable, non-transferable and non-exchangeable therefore we do not offer changes to your booking.
Do you allow visiting dogs on the farm?
Unfortunately we do not allow visiting dogs on the farm.
Do you have a gift shop at the farm?
We do not currently have a gift shop at the farm.
How will you ensure that we can visit the farm safely?
We recognise our responsibility with regard to the health, safety and wellbeing of all of our staff and visitors. We have hand washing facilities at several locations around the farm and we ask that you encourage all members of your group to wash their hands with soap and water at regular intervals throughout the day, and most importantly AFTER touching any animals and enclosures and BEFORE eating, drinking, smoking, vaping and any other hand to mouth contact.
I have a question but can’t get through to anyone on the phone.
You can find lots of information on our website. For anything else, please email info@lancasterpark.co.uk and we will get back to you as soon as possible. Thank you for bearing with us.
